The data for Analytics is often created during the execution of a Business Process. And certain steps of a business Process are linked with a KPI e.g. in a Sales Process the # of Orders and the Order amount ($). The following slides shows this relationship for a sample business process that may run within the Oracle Cloud:
For each Business Process there are different types of Users/Actors responsible in the following main Roles:
Every Analytical Use case (or Project) should have a definition of the Business Process, the KPIs within the Process and the Roles above.
Everybody knows that not every customer will voice there negative feedback. Within Oracle, there is the assumption that for every negative feedback from a customer, 26 other customers haven’t voiced there feedback.
Oracle published results of Customer Support satisfaction survey
Oracle has just published the results of its support satisfaction survey:
And the results are better then expected with a score of 9.11 of 10 (target was 9.01) and an increase from 8.81 of the previous year.